Effective Date: May 28, 2026
At Soodalbo, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be approved for orders placed through our platform.
Refund requests may be accepted in the following situations:
Damaged, defective, or expired items
Wrong items delivered
Missing items from an order
Cancelled orders before dispatch or delivery
Orders that could not be completed due to operational issues
Refunds may not be provided for:
Used or opened items
Perishable goods unless damaged or incorrect
Products damaged after delivery
Orders rejected after successful delivery
Services already completed or fully used
Customers must report issues within:
24 hours of receiving the order for damaged, missing, or incorrect items
Requests submitted after the allowed timeframe may not qualify for refunds.
Approved refunds are typically processed within:
3–7 business days depending on the payment method and provider
Refunds may be issued through:
Original payment method
Store credit
Mobile money transfer
Bank transfer where applicable
For Cash on Delivery orders, refunds may be provided as:
Store credit
Mobile money refund
Bank transfer where available
Soodalbo may request supporting evidence such as:
Photos of damaged or incorrect items
Order details and receipts
Delivery confirmation information
Some refunds may be processed directly by vendors depending on the type of order and product category.
Soodalbo reserves the right to modify this Refund Policy at any time without prior notice.
For refund assistance, please contact:
Soodalbo Support Team
Email: support@soodalbo.com
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